How to Track DM Orders Without Losing Your Mind

If you sell through Instagram DMs, TikTok messages, or text, you know the drill. A customer sends a message, you agree on items and a price, and then you need to remember everything — who ordered what, how much they owe, and whether they actually paid.

Most DM sellers start by trying to keep it all in their heads. That works for the first few orders. Then it falls apart.

The Problem With DM Selling

DMs were not designed for commerce. They are designed for conversations. That means your order details are buried in threads alongside "hey are you still selling?" messages, emoji reactions, and off-topic chats.

Here is what usually happens:

• A customer messages about three items. You quote a price. They say "yes." But two days later, you cannot find the thread.
• Someone sends payment but you are not sure if the amount matches what they ordered.
• You forget to follow up with a customer who said they would pay "tomorrow" — three days ago.

A Simple System That Works

The fix does not require expensive software or a complete overhaul of how you sell. You just need a way to capture orders as they happen and track their status.

Step 1: Capture immediately. As soon as a customer confirms an order in your DMs, record it somewhere outside the DM thread. Do not rely on scrolling back to find it later.

Step 2: Include the right details. Every order entry should have the customer name or handle, items and quantities, the total price, and your payment info.

Step 3: Track payment status. Mark each order as unpaid, paid, or shipped. This one step eliminates most of the chaos.

Step 4: Follow up on unpaid orders. Check your list daily and send a quick follow-up to anyone who has not paid. A simple "hey, just checking in on your order" goes a long way.

Why Sellers Love TxThis

TxThis automates steps one and two. Paste a customer message, and it extracts the order details and generates a reply with your payment info included. Copy it, paste it back into the DM, and the order is tracked.

No spreadsheets. No forms. No switching between apps. Just paste and go.

Get early access to TxThis and start organizing your DM orders today.