5 Tips for Selling in Instagram DMs
Instagram DMs are where real sales happen for small sellers. A customer sees your post, taps "Message," and the conversation starts. No cart, no checkout page, no complicated setup. Just a direct conversation that ends with a sale.
But selling in DMs has its own challenges. Here are five tips that help DM sellers close more sales and keep customers coming back.
1. Respond Quickly
Speed matters in DMs. When a customer messages you, they are interested right now. Wait too long and they move on, find another seller, or simply forget.
Try to respond within an hour during your active selling hours. If you cannot respond right away, set up an auto-reply letting customers know when you will be available.
2. Be Clear About Pricing Upfront
Nothing kills a sale faster than a vague "DM for price" followed by a slow response. When someone asks about an item, give them the price, shipping cost, and payment options in one clear message.
The easier you make it to say "yes," the more sales you will close.
3. Confirm Orders in Writing
After a customer agrees to buy, send a summary message that lists everything: items, sizes, colors, total price, and how to pay. This protects both of you and reduces confusion.
This is exactly what TxThis does automatically — paste the conversation and it generates a clear order summary with your payment details included.
4. Follow Up on Unpaid Orders
Not every "I'll take it" turns into a payment. That is normal. A friendly follow-up message the next day is not pushy — it is good business.
Something simple works: "Hey! Just wanted to check in on your order. Want me to hold it for you?"
5. Keep Records Outside Your DMs
Your DM inbox is not a database. Messages get buried, threads get lost, and you cannot sort by payment status. Keep a separate record of every order, even if it is just a simple list.
Better yet, use a tool like TxThis that creates the record for you automatically when you paste the conversation.
The Bottom Line
Selling in DMs works because it is personal and fast. The sellers who do it best are the ones who stay organized, respond quickly, and make it easy for customers to pay.
Try TxThis free and see how it fits into your DM selling workflow.